Laughable spin casts Reynolds as hero of latest Medicaid fiasco

When a government press release arrives at 4:45 pm on a Friday, you know it’s not bearing good news. UnitedHealthcare will soon pull out of Iowa’s Medicaid program, the governor’s office announced on March 29. The company “manages health care for more than two-thirds of Iowans on Medicaid,” at least 425,000 people, Tony Leys reported for the Des Moines Register.

The official spin portrayed Governor Kim Reynolds as a hero who resisted a for-profit insurer’s “unreasonable” and “unacceptable” demands.

The real story is that nearly three years into our costly Medicaid privatization experiment, Iowa’s dominant managed-care organization (MCO) still can’t handle normal business practices like paying health care providers on time.


The governor’s news release cast Reynolds as the change agent.

“Today I ended negotiations between the State of Iowa and UnitedHealthcare because of terms that I believed to be unreasonable and unsustainable.

“From the day I was sworn in as Governor I have been committed to ensuring a sustainable managed care program that protects patients, supports providers, and holds the insurance companies accountable.

“We have continued to work in good faith, along with the legislature to make improvements to the managed care system, including a substantial increase to funding this past year.

“Unfortunately, UnitedHealthcare continued to make additional demands that I found to be unacceptable, including a provision that would remove pay for performance measures that would hold them accountable.

“I want to assure Iowans that the state will work closely with UnitedHealthcare over the next several months to minimize disruption and ensure a smooth transition to the two other managed care companies.”

But one page on an agency website indicates the insurance company pulled the plug the day before the governor “ended” contract talks: “On March 28, 2019, The Department of Human Services (DHS) received notice from UnitedHealthcare that they would be leaving the IA Health Link program in the next several months.”

A subsequent agency news release confirmed that the company decided to leave, but dated that news to Friday (not Thursday): “Today, March 29, 2019, the Department of Human Services (DHS) received notice from UnitedHealthcare that they would be leaving the IA Health Link program in the next several months.”

UPDATE: On April 1, the DHS edited this page, dating the communication from UnitedHealthcare to March 29. The department’s top communications staffer Matt Highland characterized the previous version as a “typo” but has not yet sent Bleeding Heartland a copy of the notice in question. SECOND UPDATE: UnitedHealthcare confirmed the company gave notice on March 29 but has not provided a copy or clarified when the document reached DHS. I am trying to ascertain whether the company walked away from the table or the governor cut off the contract talks. At the end of this post I have enclosed a statement UnitedHealthcare released on March 31.


Immediately after the Friday news dump, DHS Director Jerry Foxhoven pushed the line that UnitedHealthcare’s departure shows the process is working. From the department’s press release:

“Ensuring that our members receive the best care, and that our program is sustainable for the long-term, is our highest priority. The Governor and I have both been firm that our MCOs need to be held accountable and I applaud her for her support in that effort. This is the right thing to do for our members and for taxpayers,” said Director Foxhoven.

From Michaela Ramm’s story for the Cedar Rapids Gazette:

“That’s the issue here,” said Human Services Director Jerry Foxhoven in a Friday interview with The Gazette. “UnitedHealthcare did not want to be held to the performance standards the contract holds them to, and we’re just not willing to budge off that.”

The state had imposed certain performance measures in contracts with the Medicaid insurers earlier this year, such as paying health care providers on time and reducing use of emergency room services among members. If the organizations failed to meet the standards, the state would withhold payment from them.

“They were insisting, among other things, that in order to even enter in negotiations for the next year’s contracts that we would have to waive holding them to those performance standards and pay them all the money they would have if they met all the performance standards in this year’s contract,” Foxhoven said.

“We were very clear they signed a contract that required those performance standards to be met, they hadn’t met them, they’re not entitled to the money and we’re not willing to waive that,” he said.

Similarly, Leys reported for the Des Moines Register,

Foxhoven contended the fact the state refused to meet those demands, “shows that the system works. … The fact that we’re able to say, ‘If you don’t want to be accountable, this isn’t the right state for you,’ means it’s a success. Being afraid to do that means you’re giving up the integrity of the program.”

What integrity? Thousands of Iowans have faced cuts affecting medications or home health care or transportation services they’d relied on for years.

Meanwhile, many health care providers have laid off staff and some have shut their doors because of chronically late payments from the MCOs, or failure to reimburse for the full value of services to patients. As Democratic State Senator Liz Mathis explained during floor debate on a Medicaid-related bill earlier this month,

Yes, language exists in current contracts about payment, but it’s not happening. Ask some of the providers, who were at one time owed 3 million and 4 million dollars. Non-profit agencies that were owed that, took lines of credit and another line of credit. Several closed down programs [….]

So yes, in your contract, it says, yes, they’re supposed to pay. But they don’t come to a resolution, and it’s the managed-care organizations’ resolution, right? It’s their resolution, it’s what they decide, because there’s no appeal procedure.

Mathis and fellow Democratic Senator Amanda Ragan proposed legislation this year (both as part of a Medicaid omnibus and as a stand-alone measure) to allow a third party to review disputed payment claims. Republicans in control of the Iowa Senate didn’t even give those bills a subcommittee hearing. They later voted down an amendment that would have held the MCOs accountable.

Timely payment was not a significant problem when Medicaid was a state-run program. Administrative expenses were lower as well, which is one reason per-member costs have “climbed nearly three times as fast since the state hired private companies to manage the program, when compared to the previous six years.”

UnitedHealthcare’s caseload in Iowa nearly doubled after a different company pulled out in late 2017. Now two other MCOs currently serving fewer than 200,000 people are supposed to take on some 425,000 additional recipients in a matter of months.

Instead of patting herself on the back and promising that DHS will work “to minimize disruption and ensure a smooth transition to the two other managed care companies,” Reynolds should use the powers of her office to bring Medicaid back under state control as soon as possible. Privatization has failed on every level.

P.S.- Commenting on Leys’ report, Ditchwalk noted that the governor and DHS director “have been cutting secret, friendly deals with these privateers for years.” He speculated that talks with UnitedHealthcare broke down because “now there is a new state auditor looking on.” Thoroughly investigating how MCOs have used Medicaid funds was a key campaign promise for Democratic State Auditor Rob Sand.

UPDATE: I forgot to mention the half-baked Medicaid review Sand’s predecessor Mary Mosiman orchestrated last year (hat tip to reader Sherry Kiskunas). That investigation purposefully avoided some important questions–such as MCOs’ unpaid bills–and was designed to ensure its conclusions would not become public before the 2018 general election.

APRIL 1 UPDATE: UnitedHealthcare released this statement on March 31 (emphasis in original). The company denies performance measures influenced its decision to leave Iowa’s Medicaid program.

MINNEAPOLIS, Minn. (March 31, 2019) – UnitedHealthcare, a UnitedHealth Group (NYSE: UNH) company provided the following update regarding the IA Health Link program.

Below outlines the primary reasons we determined we could no longer participate in the IA Health Link program, which are also summarized in our Notice of Intent to Exit the program sent to the Director of the Iowa Department of Human Services on March 29, 2019.

  • The State has materially underfunded the Medicaid Program since its inception, by hundreds of millions of dollars. The State’s own legislative services agency estimates underfunding of more than $200M for the 2019 – 2020 fiscal year.
  • On top of the $250 million in losses we have incurred to date, the State pushed us to assume nearly $150 million in additional losses for fiscal year 2020. We simply cannot continue to sustain these losses while providing the high quality health care the people of Iowa deserve.
  • Our decision to leave the State’s Medicaid program had nothing to do with performance measures.
  • In fact, we achieved 99.7 percent of the program’s performance measures and are on track to achieve the vast majority of performance measures this year. Any departure from full performance is minor to the annual $3B contract we oversee.
  • Our consumer ratings – as measured by Net Promoter Score – are among the highest levels of consumer satisfaction in Medicaid in Iowa. People rate our work at high levels.
  • Our decision follows a similar action by AmeriHealth Caritas in 2017, who after sustaining similarly substantial losses, withdrew from the IA Health Link program. Notably, we were the only plan willing to assume the care for their members, which included people we serve with very high clinical needs.
  • We are deeply committed to work with the State to ensure a smooth and seamless transition for the people we serve, as well as our team members.
  • Top image: Official photo used as Governor Kim Reynolds’ Twitter avatar and the profile picture on her Facebook page.

    About the Author(s)

    Laura Belin

    • Questions

      Is it my understanding that Medicare providers contract for a year and have to give ample time to allow customers to switch? If so, why cant we ask MCO’s to do the same in our Medicare system. Withdrawing mid year is so wrong.

      Are the other 2 remaining providers contractually obligated to take the 400,000+ patients (which would increase their caseload by 100-300%) in a matter of months, or could they refuse or basically walk away from the mess altogether just like United? What then will Kim do if the whole thing collapses? Nothing I expect.

      Sounds like they intend to implement the GOP health care plan: Don’t get sick, and if you do, please die and do so quickly.

      I can see how Kimmy will say it not “her” fault that Iowa has so many poor and sick people. It is as if this self destructive dysfunction is an intentional feature; it offers a rationale how the government just need to get out of the health care business. No different how they need to get out of public education, pensions obligations, water quality, etc. Starve the beast that is the common good. Reganesque “the government is the problem”.

      The illusion that everything is done better in the private sector ignores the fact that government does what too often the private sector is unwilling or unable to do. Some activities in life cannot or should not be driven/measured by profit.

      Another example of the hypocrisy of the forced birth crowd that they only care about the fetus, and once your born, well you better learn to take care of yourself pronto.

      • they are saying

        this transition will happen over several months, so I assume UnitedHealthcare will continue to serve customers through the end of the current fiscal year on June 30.

        I don’t know what will happen if the other providers don’t want to take all these new cases. Centene/Iowa Total Care is very new to our system–they were brought on recently after AmeriHealth Caritas pulled out.

    • Who is Centene/Iowa Total Care

      The public should demand more answers plus keep the pressure on Governor Reynolds to abandon this failed experiment! For the sake of 400,000 + Iowans contact Governor Reynolds!! Who is Centene/ Iowa Total Care?? The name sounds suspiciously like the failed Iowa Care which was the healthcare for poor/disabled people before the ACA brought the Medicaid expansion to Iowa! Why are our leaders only capable of one failed plan after another?

    • There is so much "laughable" spin swirling from and around the Statehouse these days...

      …from this pathetic PR screed about Medicaid to the jaw-droppers about school funding to the TV ads against small solar to the grotesque claims being made about farm pollution progress. And so much more.

      There are some people at the Statehouse, including some registered lobbyists, who are working for truth and good causes, and that can be very hard on their nervous systems and peace of mind. If any of them happen to read this, thank you so very much.